Last updated: 02/02/2023
1. Introduction
Welcome to Casa Las Amapas (“we,” “our,” or “us”). We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.
2. Information We Collect
2.1 Personal Information
We may collect the following types of personal information:
- Name and contact information (email address, phone number, mailing address)
- Payment information (credit card details, billing address)
- Booking preferences and special requests
- Passport or identification information (as required by Mexican law)
- Arrival and departure dates
- Number of guests
- Special requirements or preferences
- Communications with our staff
2.2 Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address
- Browser type
- Device information
- Cookies and usage data
- Website navigation patterns
3. How We Use Your Information
We use your personal information for the following purposes:
- Process your reservation requests
- Communicate with you about your stay
- Provide customer service
- Process payments
- Comply with legal obligations
- Improve our services
- Send promotional communications (with your consent)
- Maintain security of our property and guests
- Generate anonymous statistical data
4. Information Sharing and Disclosure
We may share your information with:
- Our staff members who need it to provide services
- Payment processors and financial institutions
- Government authorities when required by law
- Service providers who assist in our operations
- Professional advisors (attorneys, accountants)
We do not sell your personal information to third parties.
5. Data Security
We implement appropriate security measures to protect your personal information, including:
- Encryption of sensitive data
- Secure servers
- Regular security assessments
- Staff training on privacy and security
- Physical security measures at our property
6. Your Rights
Under Mexican privacy law, you have the right to:
- Access your personal information
- Correct inaccurate information
- Cancel your data
- Object to processing
- Withdraw consent
- File a complaint with privacy authorities
To exercise these rights, please contact us using the information in Section 10.
7. Cookies and Tracking
Our website uses cookies and similar technologies to:
- Remember your preferences
- Analyze website traffic
- Improve user experience
- Maintain security
You can control cookie settings through your browser preferences.
8. International Data Transfers
Your information may be transferred and processed in countries outside Mexico. We ensure appropriate safeguards are in place for such transfers.
9. Children’s Privacy
Our services are not intended for children under 18. We do not knowingly collect information from children.
10. Contact Information
For privacy-related inquiries or to exercise your rights, contact us at:
info@casalasamapas.com
11. Changes to Privacy Policy
We may update this privacy policy periodically. The latest version will be posted on our website with the effective date.
12. Legal Basis
We process your personal information in accordance with the Federal Law on Protection of Personal Data Held by Private Parties (LFPDPPP) and other applicable Mexican laws.